Conflict is something many of us would normally try to avoid. Driven by a breakdown in communication, conflict resolution requires open and respectful conversations that whilst may feel awkward, deliver incredible results.
Kate Russell, is a professional conflict mediator, who has worked in the area of conflict resolution for 25 years. In her new book, Leaders Who Lead, Kate details the effective leadership skills and methods of prevention, that help disrupt the cycle of conflict.
In today’s episode of Be The Drop, Kate shares her story of health and dependency, and how the experience of changing her life has revolutionised her approach to conflict resolution. Kate discusses how communication, empathy, and courage are central to resolving issues and, preventing them for occurring again.
“Vulnerability is a huge part of solving conflict, but it’s scary to open yourself up to something you may not want to hear”
Listen now to the full episode:
In this episode on conflict resolution, you will learn:
- Methods to solve conflict at work and at home
- Tools and perspectives used to avoid conflict
- What to consider when you’re approached with a problem
- How to listen, and thought processes for team communication
- Why being curious is invaluable for team leadership
- Why taking walking breaks, should become common practice in work place
- The importance of health and rest
- Consider your new mantra: people matter
“Emails are great to share information, but terrible for communication. Always have an actual conversation where you can, this helps avoid misunderstandings.”
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Cheers!
Amelia xx
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