Many factors contribute to building a successful business. Strategy, structures and procedures all contribute to improved performance. Something that is less tangible but arguably more important, is the business relationships that underpin growth. For it’s the people within your organisation and the relationships they develop, that actually makes the business successful.
James Sarah, is the Joint Managing Director of the SARAH Group, a third generation family business established in 1961. The Sarah Group comprises of Sarah Constructions, a commercial construction contractor, and Hindmarsh Plumbing, a commercial plumbing, maintenance and water treatment contractor.
In today’s episode of Be The Drop, James discusses his role in maintaining the family business values through growth and expansion. He reflects on how an exchange to Japan helped shaped his life learning approach and also shares his top tips to build successful business relationships.
“If only you could know every single person in the world, marketing would be simple. The trick is to build an interpersonal approach with those you can influence.”
Listen now to the full episode:
In this episode on building business relationships, you will learn:
- How to embrace the vast differences in people for big and small business
- Tips for the best human resources practice
- The key to understanding others through attentive listening
- To help others feel appreciated and effective with positive ideas
- How all communication boils down to interpretation
- Top considerations for marketing and communications
- Why travel and immersion in different cultures is such a salient teacher
- The benefits of learning business lessons in difficult commercial times
“At every point when you look back at your life, you realise that you never knew the script.”
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